I’m OnCall - I’m
OnCall allows for the remote control of both PCs and Macs in order to expedite
the support process. This web-based solution does not require the installation
of any software on your local machines and has been available from 01
Communique since 2006. To contact a company representative, call 1-800-668-2185
or email sales@01com.com.
247NetSystems - This cloud-based solution offers a knowledge base, no installation, and a wide range of reports. The company has been creating help desk solutions since 2002 and can be contacted by calling 306-537-4005 or emailing sales@247netsystems.com.
Aegis Help Desk - Aegis offers a knowledge base, asset management, and an ITIL based service management system. This self-hosted system is available from Abacus Systems. For further information, call +61-3-9576-8700 or email info@abacus-systems.com.
Access Remote PC - Access Remote PC was founded in 2002 and allows users to log into their own computers as well as customers’ computers in order to provide speedy technical support. To find out more about this self-hosted system, email contact@access-remote-pc.com.
Magnoware DataTrack System - This self-hosted solution offers Web access, a knowledge base, and a rule-based ticketing system. For more information, call Magnoware at 805-703-4214 or email contact@magnoware.com.
Alloy Navigator Express - Alloy Navigator Express is targeted towards small and medium-sized businesses who need help desk and asset management support. The latest release of this self-hosted help desk was made available on July 19, 2009. To contact a product representative, email sales@alloy-software.com or call 973-338-0744.
Altman HelpDesk - This cloud-based solution offers streamlined ticket management and compatibility with Microsoft Internet Explorer. Altman HelpDesk is sold by Altman Business Solutions, which was founded in 2004. For further information, call 866-866-8731 or use the online contact form to send an email message.
Anyplace Control - Anyplace Control gives support staff the ability to remotely control PCs from anywhere at any time. To learn more about this self-hosted system, call +380-44-544-8645 or email info@anyplace-control.com.
ATAdesk - This cloud-based solution offers issue tracking, a knowledge base, and a user forum. For more information, call 55-11-9194-9384 or email support@atadesk.com.
CISS Help Desk System - The CISS Help Desk System features a main help desk with the ability to tack on additional software. This self-hosted system is available from Auratech Software, which was founded in 1997. To find out more, call +61-7-3112-1961 or email sales@auratech.com.au.
247NetSystems - This cloud-based solution offers a knowledge base, no installation, and a wide range of reports. The company has been creating help desk solutions since 2002 and can be contacted by calling 306-537-4005 or emailing sales@247netsystems.com.
Aegis Help Desk - Aegis offers a knowledge base, asset management, and an ITIL based service management system. This self-hosted system is available from Abacus Systems. For further information, call +61-3-9576-8700 or email info@abacus-systems.com.
Access Remote PC - Access Remote PC was founded in 2002 and allows users to log into their own computers as well as customers’ computers in order to provide speedy technical support. To find out more about this self-hosted system, email contact@access-remote-pc.com.
Magnoware DataTrack System - This self-hosted solution offers Web access, a knowledge base, and a rule-based ticketing system. For more information, call Magnoware at 805-703-4214 or email contact@magnoware.com.
Alloy Navigator Express - Alloy Navigator Express is targeted towards small and medium-sized businesses who need help desk and asset management support. The latest release of this self-hosted help desk was made available on July 19, 2009. To contact a product representative, email sales@alloy-software.com or call 973-338-0744.
Altman HelpDesk - This cloud-based solution offers streamlined ticket management and compatibility with Microsoft Internet Explorer. Altman HelpDesk is sold by Altman Business Solutions, which was founded in 2004. For further information, call 866-866-8731 or use the online contact form to send an email message.
Anyplace Control - Anyplace Control gives support staff the ability to remotely control PCs from anywhere at any time. To learn more about this self-hosted system, call +380-44-544-8645 or email info@anyplace-control.com.
ATAdesk - This cloud-based solution offers issue tracking, a knowledge base, and a user forum. For more information, call 55-11-9194-9384 or email support@atadesk.com.
CISS Help Desk System - The CISS Help Desk System features a main help desk with the ability to tack on additional software. This self-hosted system is available from Auratech Software, which was founded in 1997. To find out more, call +61-7-3112-1961 or email sales@auratech.com.au.
Desk.com -
Online SAAS helpdesk solution offered by Salesorce.
nService - This self-hosted help desk features a knowledge base, ticketing history, and Web-based interface. For more information, call 626-675-6791 or email sales5@avensoft.com.
HelpLine - HelpLine offers incident reporting, trend analyses, and automated ticket assignments. This self-hosted software solution is sold by BadgerNT, which was founded over ten years ago. For further information, call 1-800-880-5841 or email servicedesk@badgernt.com.
Bankoi Helpdesk Software - Bankoi is available as a self-hosted and cloud-based solution, and includes SMS notifications for support agents. To learn more, call 902-999-397 or fill in the online contact form.
HelpDesk by bigWebApps - HelpDesk is a cloud-based software solution featuring automated ticket assignments, analytics, and personal branding tools. For more information, call 866-354-8048 or email sales@bigwebapps.com.
Razordesk - This self-hosted system is available through Blue Tang Web Systems, which was founded in 2008. To find out more about Razordesk, call 0870-321-2481.
Bomgar Secure Remote Support Software - Bomgar was founded in 2003 and offers remote desktop support through a self-hosted system. For additional product details, call 877-826-6427 or submit the online contact form.
GoToAssist - This self-hosted system features screen sharing, live chat, and remote desktop control, and is available through Citrix Online. To speak with a sales representative, call 1-800-549-8541 or submit the online contact form.
Close Support Help Desk Software - Close Support is a self-hosted software solution featuring a central database and automated email responses. For further information, call +44-0-844-3579-468 or email sales@closefitsoftware.com.
CrossTec ResQDesk - ResQDesk offers issue tracking and implements ITIL processes through a self-hosted system. CrossTec was founded in 1996 and sales representatives can be contacted at 800-675-0729 or at sales@crosstecsoftware.com.
Dapper Desk - This self-hosted solution has been providing support agents with a Web based interface, ticket tracking, and a powerful search engine since 2001. To find out more about Dapper Desk, call 904-712-9185 or email info@dapperdesk.com.
DeskPRO - DeskPRO is a self-hosted software solution that features a ticketing system, email integration, and a knowledge base. For more information, email support@deskpro.com.
Oxygen Help Desk - This cloud-based solution provides real-time reporting, a self-service portal for customers, and is customizable. Oxygen Help Desk is available from E-Warehouse, which has been in business since 1999. They can be contacted by phone at 0044-845-299-7539 or by email at info@e-warehouse.com.
EasyHelpDeskHosting - EasyHelpDeskHosting offers cloud-based ticket management and a Web based interface. For more information, call +1-201-432-9394 or email sales@easyhelpdeskhosting.com.
Elementool - Elementool was founded in the year 2000 and offers some of the most popular web-based tools including issue tracking, a knowledge base, and mobile services. To learn more, call 877-425-9961 or email support@elementool.com.
Elsinore IssueNet - Founded in 1995, Elsinore has been providing businesses of all sizes with tools, such as help desks and remote support applications, to better meet their clients’ needs. Their solutions are self-hosted and further information can be obtained by calling 866-866-0034 or emailing info@elsitech.com.
HelpDeskSaaS - HelpDeskSaaS is a cloud-based solution that was created in 2010. It allows for rule-based ticket assignments, email template creation, and multilingual support. To find out more, call +387-30-540-486 or email sales@helpdesksaas.com.
eStreamDesk - This cloud-based software solution has been offering custom branding, email ticket creation, a simple Web-based interface, and automated responses since 2009. For more information, call 359-828-28863.
ExDesk - ExDesk is a remotely hosted service that can be accessed from any Web browser. The system features enhanced security, real-time reporting, rapid deployment, and customizable workflows. ExDesk was founded in 1998. They can be reached at 203-795-5955 and via the online contact form.
Expinion - Expinion is a self-hosted solution based on ASP that was founded in 1999. It features instant ticket email notifications, custom ticket fields, ticket assignments, and a search engine. To learn more, call 1-888-407-9346 or email support@expinion.net.
Ferrysoft Help Desk - Ferrysoft Help Desk was founded in 2004 and is a self-hosted support option featuring a Web-based interface, automatic ticket alerts, and a user forum. For further information, email info@ferrysoft.com or call +44-020-7537-0701.
FireStarter! Helpdesk - This solution features call logging, resource tracking, and knowledge management. To find out more about this self-hosted solution, call 00353-1-806-3046 or email info@tynandatasystems.com.
IssueCentre - IssueCenter has been in business since the year 2000 and provides support agents with ticket management, bug management, and issue tracking. To find out more about the self-hosted and cloud-based options, call +44-0-333-900-1123 or email info@issuecentre.com.
Help Desk Software - Help Desk Software is a free PHP-based download that helps companies handle their support calls. To find out more about this software solution, email admin@freehelpdesk.org or call 616-534-4689.
FrontPhase - FrontPhase is a cloud-based software solution that requires no software and hardware installation. Its key features include a knowledge base and ticket management system. FrontPhase has been creating online customer service applications since 2001 and they can be contacted by calling 866-842-3376.
FrontRange HEAT - HEAT has been providing organizations with customer management solutions for over two decades and features a knowledge base, phone support, and inventory management. To learn more about the HEAT suite of products, call 800-776-7889.
Gritware Help Desk Software - This self-hosted product features automated ticket assignments, email alerts, asset management, and PC Inventory. Gritware has been in business since 1998 and can be reached by calling 888-319-3249 or emailing info@gritware.com.
GroupLink HelpDesk - GroupLink HelpDesk is a self-hosted software solution that features a customizable knowledge base, customer satisfaction surveys, and mobile device support. GroupLink has been conducting business since 1996 and can be reached by phone at 801-335-0700 or by email at info@grouplink.net.
iSupport - iSupport was founded in 2002 and is available in two self-hosted editions and features incident management, asset management, and workflows. To learn more call 888-494-7638 or submit the online contact form.
h2desk - h2desk is available in self-hosted and cloud-based versions. This help desk software solution includes a client portal, automated responses, and comprehensive real-time reporting. To learn more, visit the h2desk website at http://www.h2desk.com.
HelpDesk Pro - HelpDesk Pro is a cloud-based service that features call management tools, call tracking, ticket notifications, and SMS message alerts. HelpDesk Pro was established in 2003. To find out more, email enquiry@helpdeskpro.net or call +61-7-3254-2295.
SupportDesk CSS - SupportDesk CSS is a self-hosted system that features smart phone support, workflows, financial management, email integration, and a Web front-end. It was officially unveiled in 2009 by House on the Hill Software. To learn more about SupportDesk CSS, call +44-0161-427-8988 or email info@houseonthehill.com.
iiS Fast Track Help Desk - Fast Track Help Desk provides a self-hosted help desk with invoicing, asset tracking, and call logging functionality. For more information, call 084-299-0406 or email enquiries09@illsfm.com.
SysAid Help Desk Software and Asset Management - SysAid was founded in 2002 and is available as a cloud-based and self-hosted system. This popular solution offers asset monitoring, a knowledge base, remote device control, and many other features. To find out more about SysAid, call 1-800-686-7047 or email info@sysaid.com.
GetAHelpdesk - This cloud-based solution offers a variety of plans ranging from $0 to $60 per month. Key features include spam filtering, ticket tracking, and the ability to create a knowledge base. For more information, call +46-31-408-020.
iScripts SupportDesk - SupportDesk is a self-hosted open source solution that features live chat, remote desktop sharing, a knowledge base, and automated email responses. To learn more, contact iScripts at 1-800-569-5538 or sales@iscripts.com.
TicketXpert - This self-hosted software solution provides a multilingual online support ticketing system that features workflows and task management tools. For further information, call +41-0-44-497-5555 or email sales@isonet.ch.
IssueTrak - IssueTrak has been creating software since 1992. Their self-hosted help desk features project management tools as well as ticket tracking tools and the ability to create workflows. To find our more, call 1-866-IssueTrak or email sales@issuetrak.com.
Laplink RemoteAssist - RemoteAssist gives support technicians the ability to access and fix issues on their clients’ computers. This self-hosted system is available from Laplink, which has been in business since 1983. To learn more about RemoteAssist, call 1-800-LAPLINK.
Layton ServiceDesk - ServiceDesk is a self-hosted software solution offering design customization, a Web portal, reporting, and survey tools. Layton was founded in 1997 and they can be contacted by calling +1-813-319-1390 or emailing sales@laytontechnologies.com.
Abacus Helpdesk - Abacus Helpdesk is a self-hosted software help desk that includes call management, reporting tools, and invoice handling. To learn more, call +46-33-10-4770 or email info@abacus.cc.
LBE HelpDesk Software - LBE HelpDesk is a self-hosted software solution that features a Web-based interface, email handling, and a ticket audit trail. LBE Software has been in business since 1991 and they can be contacted by calling +1-216-359-4425.
Liberum Help Desk - This self-hosted solution is available for free and can be customized according to a company’s needs. It was created in the year 2000 and more information can be obtained by visiting http://www.liberum.org.
The Edge HDM - The Edge HDM is a self-hosted help desk featuring automated ticket routing and email handling. The Edge HDM is available from Lumen Software. To learn more, call 866-613-6842 or email bizsales@lumensoftware.com.
Web Help Desk - Web Help Desk is a downloadable application featuring a Web portal, knowledge base management, and issue tracking. For more information, call 1-877-943-0008 or email sales@webhelpdesk.com.
MetaQuest Census and Triage - MetaQuest has been creating software since 2001. Their self-hosted support solutions, Census and Triage, feature issue tracking, system diagnostic tools, and bug tracking tools. To learn more, call MetaQuest at 770-622-2850.
MHelpdesk - This cloud-based help desk features branding, integration with QuickBooks, invoicing tools, and reporting. For more information, call 888-792-5552.
Netkeeper Help Desk Captain SQL - This downloadable application features call management, a Web portal, and inventory control tools. For more information, call 800-532-4862.
NetHelpDesk - NetHelpDesk includes a Web portal, mobile device support, email ticketing, and is ITIL compatible. To learn more, call +1-914-612-7148 or email sales-na@nethelpdesk.com.
Novo Solutions Help Desk Software - This self-hosted system features call handling, a knowledge base, issue tracking, and a Web portal for customers and support agents. To contact Novo Solutions and learn more about their help desk solutions, call 888-316-4559.
Numara Track-It! - Numara Track-It! provides help desk, change, and asset management through a single downloadable application. Numara has been in business since 1991 and can be reached at 800-557-3031.
OneOrZero AIMS - OneOrZero combines a help desk, knowledge base, and time manager in a single downloadable application. For further information, email info@oneorzero.com.
Yazu - Yazu is a cloud-based help desk that features a user-friendly interface, ticket management, a knowledge base, project management, and analytics. To learn more about Yazu, call +44-20-8789-7046.
Oxygen Help Desk - Oxygen is a cloud-based solution that includes call logging, customization options, and a customer self-service portal. To find out more, call +00-44-845-299-7539.
Pillar Resolve Help Desk - Resolve is a self-hosted solution that features a Web-based portal, reporting functionality, email notifications, and inventory integration. Resolve is available from Pillar Solutions, which has been in business since 1995. For more information, call 00-44-0-1732-363670 or email info@pillar-solutions.com.
Polar Help Desk 5 - This self-hosted help desk offers incident management, email integration, team management, and programmable reports. Polar was founded in 1995 and can be contacted by calling +385-98-213-398 or emailing support@polarsoftware.com.
PRD HelpMaster - PRD has been providing software support solutions since 1997. HelpMaster is a downloadable support desk that features a Web portal, email response management, and a knowledge base. For further information, call +61-2-6278-4664.
Rave7 Help Desk - This self-hosted solution features case alerts, customization, workflows, and asset management. Rave7 has been operating since 1990 and can be reached at 416-628-1463.
QuickIntranet Help Desk - This free self-hosted system was created in 2005 and features call support as well as a standardized database. For more information, call QuickIntranet at 616-334-2337.
Rap-X - Rap-X delivers a customizable help desk featuring search tools, email alerts, message filtering, and workflows. To find out more about this self-hosted solution, call +44-0-20-7830-8307 or email info@rap-x.com.
ReadyDesk - ReadyDesk is a downloadable help desk that offers live chat, remote desktop control, a knowledge base, and ticket management tools. To learn more about this self-hosted help desk, email info@readydesk.com or call 404-605-0347.
Performance Desk - Performance Desk is a cloud-based help desk solution featuring issue tracking, messaging, and Twitter integration. Performance Desk is available from Resilient Labs, which has been operating since 2009. They can be contacted at 1-888-406-5248 or info@resilientlabs.com.
ScriptLogic Help Desk - This self-hosted help desk includes call management, ticket tracking, and a knowledge base. For more information, call 1-800-813-6415 or email sales@scriptlogic.com.
ServiceTonic - ServiceTonic is a downloadable help desk featuring incident management, email integration, reports, and a customer portal. To learn more about this solution, call +34-902-006-544.
SuperTech Online Help Desk - This cloud-based help desk provides a request log, automated replies, and works with multiple Web browsers. For more information, call 1300-608-652 or email supertec@supertech.com.au.
Support Fusion - Support Fusion has been creating online support solutions since 2003. Its cloud-based products feature workflow management, issue tracking, a customizable knowledge base, and much more. To learn more, call 1-800-766-4943 or email info@supportfusion.com.
TeamSupport - This cloud-based help desk offers ticket management, bug tracking, and a Web portal. For more information, call 800-596-2820.
Vision Helpdesk - Vision Helpdesk is available through ThinkSupport.net and features a Web-based interface, spam filtering, and multilingual support. For further information, call 408-9142-635.
TOPdesk - TOPdesk offers help desks for companies of all sizes. Their self-hosted solutions feature a Web portal, call logging, incident reporting, and reservations management. TOPdesk Software has been in business since 1993 and can be reached at +44-208-846-8516 or info@topdesk.com.
Troika Resolve IT! Helpdesk - Resolve IT! is a self-hosted system that features issue tracking, request routing, reporting, SLA management. To learn more, call 888-887-6452 or email tsales@resolveit.com.
Ultimate HelpDesk - Ultimate HelpDesk is a cloud-based support desk featuring ticket tracking, email integration, a knowledge base, and multilingual support. For more information, call 902-981-8499 or email sales@ultimatehelpdesk.net.
Gulfstream Helpdesk - Gulfstream Helpdesk is available as a cloud-based and self-hosted help desk. It features a knowledge base, ticketing system, and email integration. For further information, call 1-888-Gulfway or email support@gulfstreamway.com.
VersoSolutions Serio HelpDesk - Serio Helpdesk is a self-hosted solution that was founded in 2004. It features built-in workflows, call logging, event scheduling, and remote desktop control. To learn more, call +64-21-772-423.
Vivantio Helpdesk - Vivantio Helpdesk is available as a self-hosted and cloud-based help desk. This solution includes built-in reports and ticket management. Viviantio was founded in 2003 and can be contacted by phone at +44-0-1934-424-840 or by email at enquiries@vivantio.com.
WonderDesk - This self-hosted solution includes automated emails, ticket notifications, call tracking, and multilingual support. To learn more, call 585-352-4599.
WN Help Desk - This shareware self-hosted help desk comes packed with reporting, ticket management, and asset management. To find out more, call 208-798-5357 or email support@wickett.net.
YellowFish Revelation Helpdesk - YellowFish Software was founded in 2001 and their help desk solution, Revelation Helpdesk, is currently available in the cloud and as a download. This solution features a Web portal, ticket management, a knowledge base, and email integration. For more information, call 866-738-3366.
nService - This self-hosted help desk features a knowledge base, ticketing history, and Web-based interface. For more information, call 626-675-6791 or email sales5@avensoft.com.
HelpLine - HelpLine offers incident reporting, trend analyses, and automated ticket assignments. This self-hosted software solution is sold by BadgerNT, which was founded over ten years ago. For further information, call 1-800-880-5841 or email servicedesk@badgernt.com.
Bankoi Helpdesk Software - Bankoi is available as a self-hosted and cloud-based solution, and includes SMS notifications for support agents. To learn more, call 902-999-397 or fill in the online contact form.
HelpDesk by bigWebApps - HelpDesk is a cloud-based software solution featuring automated ticket assignments, analytics, and personal branding tools. For more information, call 866-354-8048 or email sales@bigwebapps.com.
Razordesk - This self-hosted system is available through Blue Tang Web Systems, which was founded in 2008. To find out more about Razordesk, call 0870-321-2481.
Bomgar Secure Remote Support Software - Bomgar was founded in 2003 and offers remote desktop support through a self-hosted system. For additional product details, call 877-826-6427 or submit the online contact form.
GoToAssist - This self-hosted system features screen sharing, live chat, and remote desktop control, and is available through Citrix Online. To speak with a sales representative, call 1-800-549-8541 or submit the online contact form.
Close Support Help Desk Software - Close Support is a self-hosted software solution featuring a central database and automated email responses. For further information, call +44-0-844-3579-468 or email sales@closefitsoftware.com.
CrossTec ResQDesk - ResQDesk offers issue tracking and implements ITIL processes through a self-hosted system. CrossTec was founded in 1996 and sales representatives can be contacted at 800-675-0729 or at sales@crosstecsoftware.com.
Dapper Desk - This self-hosted solution has been providing support agents with a Web based interface, ticket tracking, and a powerful search engine since 2001. To find out more about Dapper Desk, call 904-712-9185 or email info@dapperdesk.com.
DeskPRO - DeskPRO is a self-hosted software solution that features a ticketing system, email integration, and a knowledge base. For more information, email support@deskpro.com.
Oxygen Help Desk - This cloud-based solution provides real-time reporting, a self-service portal for customers, and is customizable. Oxygen Help Desk is available from E-Warehouse, which has been in business since 1999. They can be contacted by phone at 0044-845-299-7539 or by email at info@e-warehouse.com.
EasyHelpDeskHosting - EasyHelpDeskHosting offers cloud-based ticket management and a Web based interface. For more information, call +1-201-432-9394 or email sales@easyhelpdeskhosting.com.
Elementool - Elementool was founded in the year 2000 and offers some of the most popular web-based tools including issue tracking, a knowledge base, and mobile services. To learn more, call 877-425-9961 or email support@elementool.com.
Elsinore IssueNet - Founded in 1995, Elsinore has been providing businesses of all sizes with tools, such as help desks and remote support applications, to better meet their clients’ needs. Their solutions are self-hosted and further information can be obtained by calling 866-866-0034 or emailing info@elsitech.com.
HelpDeskSaaS - HelpDeskSaaS is a cloud-based solution that was created in 2010. It allows for rule-based ticket assignments, email template creation, and multilingual support. To find out more, call +387-30-540-486 or email sales@helpdesksaas.com.
eStreamDesk - This cloud-based software solution has been offering custom branding, email ticket creation, a simple Web-based interface, and automated responses since 2009. For more information, call 359-828-28863.
ExDesk - ExDesk is a remotely hosted service that can be accessed from any Web browser. The system features enhanced security, real-time reporting, rapid deployment, and customizable workflows. ExDesk was founded in 1998. They can be reached at 203-795-5955 and via the online contact form.
Expinion - Expinion is a self-hosted solution based on ASP that was founded in 1999. It features instant ticket email notifications, custom ticket fields, ticket assignments, and a search engine. To learn more, call 1-888-407-9346 or email support@expinion.net.
Ferrysoft Help Desk - Ferrysoft Help Desk was founded in 2004 and is a self-hosted support option featuring a Web-based interface, automatic ticket alerts, and a user forum. For further information, email info@ferrysoft.com or call +44-020-7537-0701.
FireStarter! Helpdesk - This solution features call logging, resource tracking, and knowledge management. To find out more about this self-hosted solution, call 00353-1-806-3046 or email info@tynandatasystems.com.
IssueCentre - IssueCenter has been in business since the year 2000 and provides support agents with ticket management, bug management, and issue tracking. To find out more about the self-hosted and cloud-based options, call +44-0-333-900-1123 or email info@issuecentre.com.
Help Desk Software - Help Desk Software is a free PHP-based download that helps companies handle their support calls. To find out more about this software solution, email admin@freehelpdesk.org or call 616-534-4689.
FrontPhase - FrontPhase is a cloud-based software solution that requires no software and hardware installation. Its key features include a knowledge base and ticket management system. FrontPhase has been creating online customer service applications since 2001 and they can be contacted by calling 866-842-3376.
FrontRange HEAT - HEAT has been providing organizations with customer management solutions for over two decades and features a knowledge base, phone support, and inventory management. To learn more about the HEAT suite of products, call 800-776-7889.
Gritware Help Desk Software - This self-hosted product features automated ticket assignments, email alerts, asset management, and PC Inventory. Gritware has been in business since 1998 and can be reached by calling 888-319-3249 or emailing info@gritware.com.
GroupLink HelpDesk - GroupLink HelpDesk is a self-hosted software solution that features a customizable knowledge base, customer satisfaction surveys, and mobile device support. GroupLink has been conducting business since 1996 and can be reached by phone at 801-335-0700 or by email at info@grouplink.net.
iSupport - iSupport was founded in 2002 and is available in two self-hosted editions and features incident management, asset management, and workflows. To learn more call 888-494-7638 or submit the online contact form.
h2desk - h2desk is available in self-hosted and cloud-based versions. This help desk software solution includes a client portal, automated responses, and comprehensive real-time reporting. To learn more, visit the h2desk website at http://www.h2desk.com.
HelpDesk Pro - HelpDesk Pro is a cloud-based service that features call management tools, call tracking, ticket notifications, and SMS message alerts. HelpDesk Pro was established in 2003. To find out more, email enquiry@helpdeskpro.net or call +61-7-3254-2295.
SupportDesk CSS - SupportDesk CSS is a self-hosted system that features smart phone support, workflows, financial management, email integration, and a Web front-end. It was officially unveiled in 2009 by House on the Hill Software. To learn more about SupportDesk CSS, call +44-0161-427-8988 or email info@houseonthehill.com.
iiS Fast Track Help Desk - Fast Track Help Desk provides a self-hosted help desk with invoicing, asset tracking, and call logging functionality. For more information, call 084-299-0406 or email enquiries09@illsfm.com.
SysAid Help Desk Software and Asset Management - SysAid was founded in 2002 and is available as a cloud-based and self-hosted system. This popular solution offers asset monitoring, a knowledge base, remote device control, and many other features. To find out more about SysAid, call 1-800-686-7047 or email info@sysaid.com.
GetAHelpdesk - This cloud-based solution offers a variety of plans ranging from $0 to $60 per month. Key features include spam filtering, ticket tracking, and the ability to create a knowledge base. For more information, call +46-31-408-020.
iScripts SupportDesk - SupportDesk is a self-hosted open source solution that features live chat, remote desktop sharing, a knowledge base, and automated email responses. To learn more, contact iScripts at 1-800-569-5538 or sales@iscripts.com.
TicketXpert - This self-hosted software solution provides a multilingual online support ticketing system that features workflows and task management tools. For further information, call +41-0-44-497-5555 or email sales@isonet.ch.
IssueTrak - IssueTrak has been creating software since 1992. Their self-hosted help desk features project management tools as well as ticket tracking tools and the ability to create workflows. To find our more, call 1-866-IssueTrak or email sales@issuetrak.com.
Laplink RemoteAssist - RemoteAssist gives support technicians the ability to access and fix issues on their clients’ computers. This self-hosted system is available from Laplink, which has been in business since 1983. To learn more about RemoteAssist, call 1-800-LAPLINK.
Layton ServiceDesk - ServiceDesk is a self-hosted software solution offering design customization, a Web portal, reporting, and survey tools. Layton was founded in 1997 and they can be contacted by calling +1-813-319-1390 or emailing sales@laytontechnologies.com.
Abacus Helpdesk - Abacus Helpdesk is a self-hosted software help desk that includes call management, reporting tools, and invoice handling. To learn more, call +46-33-10-4770 or email info@abacus.cc.
LBE HelpDesk Software - LBE HelpDesk is a self-hosted software solution that features a Web-based interface, email handling, and a ticket audit trail. LBE Software has been in business since 1991 and they can be contacted by calling +1-216-359-4425.
Liberum Help Desk - This self-hosted solution is available for free and can be customized according to a company’s needs. It was created in the year 2000 and more information can be obtained by visiting http://www.liberum.org.
The Edge HDM - The Edge HDM is a self-hosted help desk featuring automated ticket routing and email handling. The Edge HDM is available from Lumen Software. To learn more, call 866-613-6842 or email bizsales@lumensoftware.com.
Web Help Desk - Web Help Desk is a downloadable application featuring a Web portal, knowledge base management, and issue tracking. For more information, call 1-877-943-0008 or email sales@webhelpdesk.com.
MetaQuest Census and Triage - MetaQuest has been creating software since 2001. Their self-hosted support solutions, Census and Triage, feature issue tracking, system diagnostic tools, and bug tracking tools. To learn more, call MetaQuest at 770-622-2850.
MHelpdesk - This cloud-based help desk features branding, integration with QuickBooks, invoicing tools, and reporting. For more information, call 888-792-5552.
Netkeeper Help Desk Captain SQL - This downloadable application features call management, a Web portal, and inventory control tools. For more information, call 800-532-4862.
NetHelpDesk - NetHelpDesk includes a Web portal, mobile device support, email ticketing, and is ITIL compatible. To learn more, call +1-914-612-7148 or email sales-na@nethelpdesk.com.
Novo Solutions Help Desk Software - This self-hosted system features call handling, a knowledge base, issue tracking, and a Web portal for customers and support agents. To contact Novo Solutions and learn more about their help desk solutions, call 888-316-4559.
Numara Track-It! - Numara Track-It! provides help desk, change, and asset management through a single downloadable application. Numara has been in business since 1991 and can be reached at 800-557-3031.
OneOrZero AIMS - OneOrZero combines a help desk, knowledge base, and time manager in a single downloadable application. For further information, email info@oneorzero.com.
Yazu - Yazu is a cloud-based help desk that features a user-friendly interface, ticket management, a knowledge base, project management, and analytics. To learn more about Yazu, call +44-20-8789-7046.
Oxygen Help Desk - Oxygen is a cloud-based solution that includes call logging, customization options, and a customer self-service portal. To find out more, call +00-44-845-299-7539.
Pillar Resolve Help Desk - Resolve is a self-hosted solution that features a Web-based portal, reporting functionality, email notifications, and inventory integration. Resolve is available from Pillar Solutions, which has been in business since 1995. For more information, call 00-44-0-1732-363670 or email info@pillar-solutions.com.
Polar Help Desk 5 - This self-hosted help desk offers incident management, email integration, team management, and programmable reports. Polar was founded in 1995 and can be contacted by calling +385-98-213-398 or emailing support@polarsoftware.com.
PRD HelpMaster - PRD has been providing software support solutions since 1997. HelpMaster is a downloadable support desk that features a Web portal, email response management, and a knowledge base. For further information, call +61-2-6278-4664.
Rave7 Help Desk - This self-hosted solution features case alerts, customization, workflows, and asset management. Rave7 has been operating since 1990 and can be reached at 416-628-1463.
QuickIntranet Help Desk - This free self-hosted system was created in 2005 and features call support as well as a standardized database. For more information, call QuickIntranet at 616-334-2337.
Rap-X - Rap-X delivers a customizable help desk featuring search tools, email alerts, message filtering, and workflows. To find out more about this self-hosted solution, call +44-0-20-7830-8307 or email info@rap-x.com.
ReadyDesk - ReadyDesk is a downloadable help desk that offers live chat, remote desktop control, a knowledge base, and ticket management tools. To learn more about this self-hosted help desk, email info@readydesk.com or call 404-605-0347.
Performance Desk - Performance Desk is a cloud-based help desk solution featuring issue tracking, messaging, and Twitter integration. Performance Desk is available from Resilient Labs, which has been operating since 2009. They can be contacted at 1-888-406-5248 or info@resilientlabs.com.
ScriptLogic Help Desk - This self-hosted help desk includes call management, ticket tracking, and a knowledge base. For more information, call 1-800-813-6415 or email sales@scriptlogic.com.
ServiceTonic - ServiceTonic is a downloadable help desk featuring incident management, email integration, reports, and a customer portal. To learn more about this solution, call +34-902-006-544.
SuperTech Online Help Desk - This cloud-based help desk provides a request log, automated replies, and works with multiple Web browsers. For more information, call 1300-608-652 or email supertec@supertech.com.au.
Support Fusion - Support Fusion has been creating online support solutions since 2003. Its cloud-based products feature workflow management, issue tracking, a customizable knowledge base, and much more. To learn more, call 1-800-766-4943 or email info@supportfusion.com.
TeamSupport - This cloud-based help desk offers ticket management, bug tracking, and a Web portal. For more information, call 800-596-2820.
Vision Helpdesk - Vision Helpdesk is available through ThinkSupport.net and features a Web-based interface, spam filtering, and multilingual support. For further information, call 408-9142-635.
TOPdesk - TOPdesk offers help desks for companies of all sizes. Their self-hosted solutions feature a Web portal, call logging, incident reporting, and reservations management. TOPdesk Software has been in business since 1993 and can be reached at +44-208-846-8516 or info@topdesk.com.
Troika Resolve IT! Helpdesk - Resolve IT! is a self-hosted system that features issue tracking, request routing, reporting, SLA management. To learn more, call 888-887-6452 or email tsales@resolveit.com.
Ultimate HelpDesk - Ultimate HelpDesk is a cloud-based support desk featuring ticket tracking, email integration, a knowledge base, and multilingual support. For more information, call 902-981-8499 or email sales@ultimatehelpdesk.net.
Gulfstream Helpdesk - Gulfstream Helpdesk is available as a cloud-based and self-hosted help desk. It features a knowledge base, ticketing system, and email integration. For further information, call 1-888-Gulfway or email support@gulfstreamway.com.
VersoSolutions Serio HelpDesk - Serio Helpdesk is a self-hosted solution that was founded in 2004. It features built-in workflows, call logging, event scheduling, and remote desktop control. To learn more, call +64-21-772-423.
Vivantio Helpdesk - Vivantio Helpdesk is available as a self-hosted and cloud-based help desk. This solution includes built-in reports and ticket management. Viviantio was founded in 2003 and can be contacted by phone at +44-0-1934-424-840 or by email at enquiries@vivantio.com.
WonderDesk - This self-hosted solution includes automated emails, ticket notifications, call tracking, and multilingual support. To learn more, call 585-352-4599.
WN Help Desk - This shareware self-hosted help desk comes packed with reporting, ticket management, and asset management. To find out more, call 208-798-5357 or email support@wickett.net.
YellowFish Revelation Helpdesk - YellowFish Software was founded in 2001 and their help desk solution, Revelation Helpdesk, is currently available in the cloud and as a download. This solution features a Web portal, ticket management, a knowledge base, and email integration. For more information, call 866-738-3366.
